Returns & Refunds

At Vilora, we want you to feel confident and happy with every purchase. If your order is not quite right, our Returns & Refunds Policy is here to make the process simple and easy.

Our Return Policy

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, undamaged, and in its original packaging.

Items We Cannot Accept for Return

Items that have been used, damaged, or returned without their original packaging may not be eligible for a return. We recommend keeping your product and packaging safe until you are completely satisfied with your purchase.

How to Request a Return

If you would like to return an item, please contact our Customer Support team with your order details. Our team will review your request and provide you with the necessary return instructions.

Refunds

Once we receive and inspect your returned item, we will review the return. If your return is approved, your refund will be processed using the original payment method. Please note that refund processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Our Customer Support team will review the issue and help you find the appropriate solution.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact our Customer Support team. We are always happy to help make your shopping experience with Vilora simple, smooth, and enjoyable. Thank you for choosing Vilora.